Sync Zendesk tickets to Slack threads
Configured with Slack, Webhook, Zendesk. Review the connections and setup before adapting this template.
Node categories in this workflow
- Integration
- Routing
- Trigger
- Messaging
- Transform
- Code
Icons describe general node roles, inferred from node types. Inspect the parameters for the configured action.
Drag to pan; use + and − to zoom. Reconstructed from the exported node positions; nothing runs here. Dashed lines represent non-main connections. Full node names and notes appear below.
How it works
The exported workflow contains the following configured nodes. Their connections are shown above; inspect the JSON for the complete logic, expressions, and external actions.
| Node | Category | Type | Operation |
|---|---|---|---|
| Get ticket | Integration | Zendesk | get |
| IF | Routing | If | See node parameters |
| Update ticket | Integration | Zendesk | update |
| On new Zendesk ticket | Trigger | Webhook | See node parameters |
| Create thread | Messaging | Slack | See node parameters |
| Create reply on existing thread | Messaging | Slack | See node parameters |
| Configure | Transform | Edit Fields | See node parameters |
| Code | Code | Code | See node parameters |
Setup
- Download the JSON and import it into an isolated n8n instance. Leave the workflow inactive.
- Connect your own credentials through n8n’s credential store. Replace
REPLACE_WITH_*values with your resource identifiers. - Inspect API destinations, Code nodes, database queries, file paths, and outbound actions.
- Run with synthetic data and harmless destinations. Enable triggers only after checking the actual outputs.
Requirements
An n8n instance with the listed node types and compatible versions. Service-connected workflows may require accounts, credentials, or paid APIs.
Credential types declared in the source
slackOAuth2ApizendeskApi
Workflow notes
Update ticket
Update the Zendesk ticket by adding the Jira issue key to the "Jira Issue Key" field.
Sync Zendesk tickets to Slack threads
Sync Zendesk tickets to Slack threads
Setup
- Add your Zendesk credential to the
Get ticketandUpdate ticketnodes. - Add your Slack credential to
Create ThreadandCreate reply on existing threadnodes. - Open
Configurenode and change "Slack channel" value to your slack channel (like #zendesk-updates). - Activate the workflow so it runs automatically each time a Zendesk ticket is created.
Code
if thread was created already in Slack
Sync Zendesk tickets to Slack threads
Sync Zendesk tickets to Slack threads
Purpose and structure
This folder contains the Sync Zendesk tickets to Slack threads workflow. Its executable nodes use code, if, set, slack, webhook, zendesk. The table and connection map below are derived from the JSON, not an inferred guarantee of behavior.
Setup
Import inactive. Configure your own credentials and replace REPLACE_WITH_* values. Review external destinations and Code nodes before running.
Entry points
On new Zendesk ticket
Verification
Sanitized source candidate; not runtime-tested. This overview is generated from node metadata. Read the folder README for the connection map, credential types, and license.
Attribution
https://github.com/Zie619/n8n-workflows/blob/94007c1445d9258a7da116646b79473e7c7c3282/workflows/Code/0273_Code_Webhook_Create_Webhook.json MIT; preserve source notices.