Automate Your Customer Service With WhatsApp Business Cloud & Asana
Configured with Asana, Form Trigger, Whats App. Review the connections and setup before adapting this template.
Node categories in this workflow
- Trigger
- Messaging
- Integration
Icons describe general node roles, inferred from node types. Inspect the parameters for the configured action.
Drag to pan; use + and − to zoom. Reconstructed from the exported node positions; nothing runs here. Dashed lines represent non-main connections. Full node names and notes appear below.
How it works
The exported workflow contains the following configured nodes. Their connections are shown above; inspect the JSON for the complete logic, expressions, and external actions.
| Node | Category | Type | Operation |
|---|---|---|---|
| n8n Form Trigger | Trigger | Form Trigger | See node parameters |
| WhatsApp Business Cloud | Messaging | Whats App | send |
| Asana | Integration | Asana | See node parameters |
Setup
- Download the JSON and import it into an isolated n8n instance. Leave the workflow inactive.
- Connect your own credentials through n8n’s credential store. Replace
REPLACE_WITH_*values with your resource identifiers. - Inspect API destinations, Code nodes, database queries, file paths, and outbound actions.
- Run with synthetic data and harmless destinations. Enable triggers only after checking the actual outputs.
Requirements
An n8n instance with the listed node types and compatible versions. Service-connected workflows may require accounts, credentials, or paid APIs.
Credential types declared in the source
None declared. HTTP requests and Code nodes may still need configuration.
Workflow notes
Setup
Setup
Create and integrate your form
- You can use n8n native form or services like Typeform and integrate with them.
- If you rename the phone number field, you also have to change this in the "WhatsApp Business Cloud" node
- If you let people enter their phone number in another format (e.g. text) you may need to add in additional data transformation nodes
Add your WhatsApp Business Cloud credentials & your phone number
- Go into the "WhatsApp Business Cloud" node and add your credentials
- Replace the placeholder by your WhatsApp Business Cloud phone number
Change the text body to your liking
- The text body right now is a confirmation of. contact form. You can change that to your liking & use-case.
Add your Asana credentials & add your workspace ID
- Go into the "Asana" node and add your credentials
- Replace the placeholder by your Asana workspace ID
Data input
Data input
Form submissions
The default way to get your data into this workflow is a n8n-native form submission.
Technically you could also change it in a way that you get your data out of another form submission service, if you already have one in place, like Typeform or similar.
Confirmation Message
Confirmation Message
WhatsApp Business Cloud
The default way to message your customer in this workflow is WhatsApp.
If your customers prefer e-mail, you can also add this capabilities to this workflow.
You would just need to change the form in a way to get the users mail, and integrate with a SMTP server or a mail-sending provider.
Task Management
Task Management
Asana
The default way to to save the support tickets in this workflow is Asana.
If your teams work with another task management software, you can replace this node.
Automate Your Customer Service With WhatsApp Business Cloud & Asana
Automate Your Customer Service With WhatsApp Business Cloud & Asana
Purpose and structure
This folder contains the Automate Your Customer Service With WhatsApp Business Cloud & Asana workflow. Its executable nodes use asana, formTrigger, whatsApp. The table and connection map below are derived from the JSON, not an inferred guarantee of behavior.
Setup
Import inactive. Configure your own credentials and replace REPLACE_WITH_* values. Review external destinations and Code nodes before running.
Entry points
n8n Form Trigger
Verification
Sanitized source candidate; not runtime-tested. This overview is generated from node metadata. Read the folder README for the connection map, credential types, and license.
Attribution
https://github.com/Zie619/n8n-workflows/blob/94007c1445d9258a7da116646b79473e7c7c3282/workflows/Form/1908_Form_Asana_Automate_Triggered.json MIT; preserve source notices.